Hi there! Please make sure that the device you're using to connect to the Quest 2 is fully up to date and that you've got Bluetooth enabled and are connecting to the same WiFi network that your phone is connected to. Should the issue persist, please click here to submit a ticket and we'll be happy to help!
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Same problem. Further details - Bluetooth is enabled on my phone, but the headset does not come up in the list. Also, unclear where to connect to same wifi; also unclear where to input the code I see in the headset. I've submitted a ticket, but according to many users, those aren't responded to very quickly.
I see your comment is only a few hours old and I know it's torture trying to get a new toy set up. I replied to another comment but you may not see it. You need to have both location and Bluetooth enabled on your phone or it won't pair properly. I needed to enable location and restart the Oculus app. Hope this helps.
The app was stuck in the "looking for headset" even though bluetooth was enabled on my Android smartphone. All I had to do was
close the app,
reopen the app,
allow it to use my location,
and then the pairing worked. Notably, my headset was on the whole time and didn't need to be restarted... But that is usually a good troubleshooting tip in general (ie, something not working? Turn it off and on)
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