11-26-2022 11:40 AM
11-26-2022 03:31 PM
Hey @MattTibby. Thanks for reaching out. Due to the headset being purchased in the US it is not possible for us to replace it by shipping a headset to the UK, however what you can do is use a friend or family member's address in the US and send the headset to them for them to send to us. If this is a possibility then this is usually what we recommend. If you have any other questions don't hesitate to let us know!
11-27-2022 10:28 AM
If this is true, why did a representative say I could get it serviced in any country that you support? One of which is the UK, where I live. (Of course now, the other representatives are saying that’s not possible.)
11-27-2022 11:12 AM
Hey, thank you for getting back to us. If you can send us over a private message with your ticket number we would be more than happy to look further into this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
11-27-2022 12:26 PM
here is the message from support, I will send you my ticket in a private message.