09-13-202409:12 PM - last edited on 09-13-202409:16 PM by LordArceus
Hello, I am new to this oculus quest 2 process site, I have had my oculus for almost a year or more, and it is driving me absolutely bonkers. Ok so my view constantly bounces and even does summersaults-legitimate summer saults, it constantly says tracking lost in between small instances of working and it's even taking to shutting off at random times (not powering down the screen goes dark) even my controllers and arms stretch and wiggle like angel hair pasta, the view has also taken too moving with my head instead of just staying still. I am very frustrated I've tried everything I could think of
1. Fixed lighting
2.looked up help pages and tips until I felt like I was going to pop
3.i even did a factory reset and it still hasn't resolved the issue....I'm at my end my oculus has never done this in the entirety that I've had it, it was working just fine then boom I'm so confused I hope someone can help I really can't afford a new quest 2 😞
Hey there @t.man.cowan, thank you for reaching out to us.
Thank you for joining the Meta Family. We hope you're been enjoying your time in the Metaverse.
Rest assured, we're going to do our best to try and resolve these tracking issues. We hope to get you back to playing your favorite games as soon as possible.
Thank you for being proactive and performing a factory reset. Would you mind also trying the following troubleshooting steps:
Ensure the tracking is turned on.
Clear your boundary history.
Reboot your headset.
Remove any unsupported third-party accessories.
If you need assistance with any of these troubleshooting steps, please let us know. We'd be more than happy to help.
If the issue still persists, we will have to further investigate the issue.
Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Ok thank you so much, now just to be clear I would go into my oculus quest 2 settings and disable and re-enable my boundary, I usually use stationary as I am disabled After doing this I would hold the power button for 10 seconds to reboot it correct?
Hello I apologize for the delay, I have waited a little over 30 minutes and this problem still seems to persist, especially if I try to play a game (I thought it was fixed but it kept going downhill after a few minutes of turning it back on)
Hi there @t.man.cowan, we understand that the problem is still persisting. We would like to get you back to VR gaming as soon as possible and in order to help you further with this we would like you to send us a quick private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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