02-07-2023 04:32 PM
My quest 2 was functioning just as usual before the switch from Oculus accounts to Meta accounts, but now whenever I attempt to cast to any device (Devices I tested: Ipad Mini 3, Google Pixel 7, Windows 11), it shows me that the app is not connected to the internet, and it cycles randomly in the subtext below the device names with "Connecting..." "Unable to connect, tap to retry." "Finding your device..." And does not connect, although it seems to attempt to do so.
Help greatly appreciated.
02-08-2023 11:36 AM
Hello there, @GoNYJets4ever! We hate to see that you are having trouble casting on multiple devices. We know how much this can impact the VR experience for our users, and we'd be happy to look into this with you!
If you are still having trouble casting, please reach out to us through our support page. Once there, we will have more tools to look into this further!
02-08-2023 04:45 PM
Hello, yes, I have attempted to restart all devices and have updated the software. I will be reaching out to the support page shortly. Thank you.
02-08-2023 04:49 PM
I cannot find proper topics to choose from to describe my issue on the support page, what topic do I use to refer to Casting?
Sorry if I'm quite ignorant.
02-08-2023 05:30 PM
Hey there, @GoNYJets4ever! Not a problem. We'd be happy to walk you through the process of contacting support!
Once you click the link
We look forward to hearing from you once you submit your ticket, and we'll be happy to help!
02-08-2023 07:07 PM
02-09-2023 07:50 AM
It's no problem at all @GoNYJets4ever, we're always happy to help or guide you along the right path to receiving the help you need. Please don't hesitate to reach back out to us if you have any other questions or concerns.