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(Quest 2) VR starts off well, then a few minutes later, the whole PC crashes and restarts.

KaloFox
Honored Guest

So I have a RTX 3060ti and A I5-11400f, WITH 32GB of RAM, which should be VR ready right? Well whenever I launch a game, it starts like normal, but then after like a few minutes or so, the game crashes, freezes the whole pc, and restarts. It goes normal, then when it stops, the game freezes with it being dark, still showing some of the game, and then shuts off and boots up again. Sometimes there's no Blue Screens, it just shuts down and restarts. The errors from the blue screen of deaths I got are shown here.

APC_INDEX_MISMATCH
DRIVER_OVERRAN_STACK_BUFFER
DRIVER_IRQL_LESS_OR_NOT_EQUAL
nvlddmkm.sys failed.

INTURRUPT_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
MEMORY_MANAGEMENT
SYSTEM_SERVICE_EXCEPTION
PAGE_FAULT_IN_NONPAGED_AREA
UNEXPECTED_KERNEL_MODE_TRAP
CRITCIAL_PROCESS_DIED
KERNEL_SECURITY_CHECK_FAILURE
It is just terrible to go though finding a solution for 3 days and nothing ever worked. Debug tool. Uninstall Oculus and reinstalling it, factory reset the whole PC, restarting everything, install the NVIDIA drivers, up to date and everything, its just the same thing. I just want to play Oculus Link without any problems or crashes.

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hey there @KaloFox, we see that you're experiencing issues with PCVR. We understand how this can be inconvenient this must be, but we'll help you out as much as we can. We encourage you to reach out to Meta Store Support as they are better equipped for these types of problems. They have an amazing team that can provide support via live chat, emails, or a call-back. We also will want you to provide logs, as we don't have the necessary tools to utilize them. 

 

To acquire your logs, please do the following:

  1. Please connect your Oculus device to your computer
  2. Find your Oculus installation directory (Generally this will be located at 'C:\Program Files\Oculus')
  3. Navigate to Support and then oculus-diagnostics
  4. Double-click OculusLogGatherer and wait for an executable to appear
  5. Select Get All Logs
  6. This will create a .zip file on your desktop. Please attach that zip file to your reply

If you have any other questions, please don't hesitate to reach out to us. Now, we wish you luck on this journey to get this pesky issue resolved! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

https://www.mediafire.com/file/2xmpmx49rur6038/Oculus_Logs_KALOFOX_20221220_140846.zip/file

 

said i couldn't upload a .zip file so i just uploaded it to mediafire.

Hey KaloFox, we saw you were having trouble uploading files to Mediafire. Since this is a third-party system you're utilizing, we realize how confusing this may be. We recommend contacting Mediafire's support to see if they can clarify.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

No the files are there, its just the Oculus Forum said (The file type (.zip) is not supported.) The full file is in Mediafire where I did the scan for the Oculus PC app. 

Hey KaloFox, thanks for getting back to me with the specifics of the circumstance. We are always eager to share our knowledge, so knowing that is helpful when working with MediaFire.

 

  1. What steps did you take to successfully open or operate the files?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I don't know, I haven't opened them or anything yet. What should I do?

Hello, KaloFox. Since we lack the resources to Mediafire and information, we hope someone from the forums can answer your question or advise you on the best course of action.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Alright, thank you.

 

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