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Quest 2 Vacation simulator forcing play outside setup boundary

FuzzyBob
Honored Guest

Set my daughter up to play vacation simulator. There isn't a lot of space so I wanted her to use stationary boundary... We set it up and launch Vacation Simulator and it forces her to move 3 feet outside the boundary in order to play. I've tried resetting the boundary by holding the meta button. I've tried deleting ALL boundaries and setting a new one. I've tried restarting the headset multiple times. Everytime, it sends her to the same spot. We can set the boundary up in different places but each time it sends her back to the same place regardless of where we set up the boundary. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, thank you for bringing this to our attention.
 

We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.

Would you mind contacting our wonderful Customer Support team so that one of our lovely colleagues can investigate further.

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there!

 

We're just reaching out to see if you still need support on this issue.
If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.
 
Hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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