12-22-2022 12:48 PM
Hi Guys,
my QUEST 2 is recording the videos with a very big issue on audio syncing. I just finished a training session in Workrooms and the audio is out of sync of over 30 seconds on a video lenght 30 minutes... this is very bad bcause we need to re-edit it again ...
Here you can see the recording, at the end of the video there is a "mute" 30 second video because audio is 10% more faster than video itself !!!
https://www.dropbox.com/s/gics0t08il5iwac/com.facebook.workrooms-20221222-203245.mp4?dl=0
waiting how to fix that
12-22-2022 12:54 PM
Hey there @Oscarrsm! We know how crucial it is for your audio to be synced, especially for training. We would love to provide you with some troubleshooting steps that may help:
Please let us know if any of those steps helped!
12-23-2022 01:26 PM
Hey there, @Oscarrsm! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
02-23-2023 12:53 PM
All is fine... the issue was here in Italy with an Internet Provider (FASTWEB) that uses a NAT configuration that is not compatible with Horizon Workrooms
02-23-2023 01:00 PM
Glad to know your fine regarding the situation. If you have any other concerns in the future, just let us know, and we'll scurry on over to aid you all that we can. Have a nice day!