I cannot use quest controllers for controlling videos as of a couple weeks ago for some reason. Whenever a 360 video is played in immersive view, the controllers are hidden and do nothing, with the exception of the Home button. The videos are controlled by moving the headset itself and hovering over a spot you want to click for a few seconds.
There are no system, browser, or video player settings related to anything like that. I've thoroughly searched r/OculusQuest and Meta forums for anyone having the same issue, so far there's not a SINGLE mention of something like that.
Same issue here. The controllers previously worked fine in immersive videos. Now you can see that they are in your hands and can see when you push buttons, but the video controls no longer come up in front of the video. Frustrating!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
