Hi there! We hope that in spite of the current issue you are enjoying everything the Quest 2 has to offer! It can be frustrating when something like this goes wrong, so we will do the best we can to find you a solution.
If you haven't already attempted it then re-pairing the device has been successful in the past with pairing issues with an Xbox controller- Access the settings menu and have the Quest 2 forget the device, Re-pair the device again as if it is a new connection. If you have already tried this then can you send us the following information via Private Message and we will look into this further.
Username/alias on your Meta Quest account
Full name on your Meta Quest account
Email on your Meta Quest account
Headset serial number which can be located on the left side of your headset.
Gently pull the strap connector away from the headset until it pops off. Your headset serial number is below the QR code
Thanks very much!
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Just another follow up to see if there is anything else we can assist with.
Hope you're keeping okay!
Thank you
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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