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Quest 2 account lost all games

JumboPenguin685
Honored Guest

I powered up my Quest 2 today after about four months of not playing, and everything worked as normal from my headset. I wanted to stream the game I was playing to my TV, so I logged into my (new) Meta Horizon app and signed in with Facebook (which is linked to my account). However, it created a new Meta account for me.

The new account has none of my previous games and seems to be bugged, I can't chat, view profiles, or pair it with my VR headset.

Please merge my old and new accounts. I'll provide details in private. I haven't been able to reach support via DM.

2 REPLIES 2

oculusness
Consultant

@JumboPenguin685  All hail the forum search function - 

Recovering an old Oculus account - Meta Community Forums - 1292351

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

Choleni
MVP
MVP

Hi @JumboPenguin685 🙂

in addition to what @oculusness posted.

The issue that you are not able to see profiles, chats is probably not an account issue but a bug in the app version. Look here:

Profiles are not loading in mobile app on any netw... - Meta Community Forums - 1292466  

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