02-08-2025 01:35 PM
I powered up my Quest 2 today after about four months of not playing, and everything worked as normal from my headset. I wanted to stream the game I was playing to my TV, so I logged into my (new) Meta Horizon app and signed in with Facebook (which is linked to my account). However, it created a new Meta account for me.
The new account has none of my previous games and seems to be bugged, I can't chat, view profiles, or pair it with my VR headset.
Please merge my old and new accounts. I'll provide details in private. I haven't been able to reach support via DM.
02-08-2025 02:39 PM
@JumboPenguin685 All hail the forum search function -
Recovering an old Oculus account - Meta Community Forums - 1292351
02-09-2025 01:45 AM
Hi @JumboPenguin685 🙂
in addition to what @oculusness posted.
The issue that you are not able to see profiles, chats is probably not an account issue but a bug in the app version. Look here:
Profiles are not loading in mobile app on any netw... - Meta Community Forums - 1292466
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