cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 2 and rift s showing as available

jwalton
Honored Guest

Hi is just got a quest 2 second hand and it works perfectly, but in the app now that I connected a link cable it shows both my quest 2 and a rift s, as connected, I don't own a rift s.  I know that quest used to be rift, I just need help figuring out how to get the rift s off my app.  I was able 1 time to click remove device and it went away, the next day it was back.  But now I can't click remove device.  Do I just ignore it?  I can connect quest 2 via link cable just fine.

1 ACCEPTED SOLUTION

Accepted Solutions

Eire_Max
Meta Quest Support
Meta Quest Support

Hey @jwalton,

Welcome to the community forums!

Some users have said that uninstalling and reinstalling the Oculus App fixed their issue however, if you are still able to connect to your device regardless you may not want to go through the trouble.

Have a great day!

 

Moderator 2 Electric Boogaloo

View solution in original post

2 REPLIES 2

Eire_Max
Meta Quest Support
Meta Quest Support

Hey @jwalton,

Welcome to the community forums!

Some users have said that uninstalling and reinstalling the Oculus App fixed their issue however, if you are still able to connect to your device regardless you may not want to go through the trouble.

Have a great day!

 

Moderator 2 Electric Boogaloo

To be honest I forgot I sent a question to the forums...thanx for the reply, yes I actually did a reinstall and now it's working as intended......for the most part, I have it plugged into a powered usb hub and it seems that if I turn it off after a session and come back to it hours later my pc can't see it, a reboot fixes ot though.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?