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Quest 2 app sharing greyed out

xShepard
Honored Guest

So I have two Quest. A quest 2 and a recently purchased Quest 3. I am the primary user on both Quest. I want to add a second account to my Q2. But everything is greyed out. I tried turning app sharing off on the Oculus website. And no matter what I do. It's still greyed out. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey hey, @xShepard! We don't like to hear you are unable to add another account to your Quest 2. We would love to look into this issue for you. We wouldn't want our customers to have anything less than a stellar VR experience. 

 

Before adding an additional account to your Meta Quest headset, you must first create the new Meta account and pair the account with a mobile phone using the Meta Quest mobile app.

Also, can you answer the following questions so we can see how to resolve your issue?

  1. Have you tried to create a new Meta account yet?
  2. Have you ever had app sharing before?
  3. What headset version do you have on your device?
  4. Have you done any troubleshooting steps?

We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @xShepard! We are just reaching back out to see if you still need assistance with adding another account to your Quest 2. If you were successful in adding an account, that's awesome! If you still need assistance, please feel free to reach back out whenever it is convenient for you. We are always here to help!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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