11-26-2023 12:50 PM
So I have two Quest. A quest 2 and a recently purchased Quest 3. I am the primary user on both Quest. I want to add a second account to my Q2. But everything is greyed out. I tried turning app sharing off on the Oculus website. And no matter what I do. It's still greyed out.
12-05-2023 02:49 PM
Hey hey, @xShepard! We don't like to hear you are unable to add another account to your Quest 2. We would love to look into this issue for you. We wouldn't want our customers to have anything less than a stellar VR experience.
Before adding an additional account to your Meta Quest headset, you must first create the new Meta account and pair the account with a mobile phone using the Meta Quest mobile app.
Also, can you answer the following questions so we can see how to resolve your issue?
We look forward to hearing from you!
12-06-2023 03:34 PM
Hi again, @xShepard! We are just reaching back out to see if you still need assistance with adding another account to your Quest 2. If you were successful in adding an account, that's awesome! If you still need assistance, please feel free to reach back out whenever it is convenient for you. We are always here to help!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset