We understand that you are having issues with your battery for your Quest 2. We will find out what might have caused the battery damage and can perform best practices to keep this issue from happening in the future.
Using charging cables and adapters other than the official charging cable/adapter can damage the battery slowly over time.
This is due to different charging cables and adapters having different voltages and amperages.
Leaving the headset plugged in for days or weeks at a time can damage the battery over time, especially if the headset is on, or asleep rather than turned off.
Battery life will vary depending on use. Some features, such as increasing the refresh rate, may consume more power depleting the battery faster.
Have you made any changes that alter the headset's performance, either through the Experimental Features or through a third-party app?
Have you turn off the features or revert the changes and test the headset performance without these features/settings changes?
Rechargeable batteries will naturally become less effective over time. Even if the battery used to last longer previously, if the battery is getting around 2 hours of usage it is operating within its expected parameters. In order to learn about proper battery care, please go through the public document Maximize the battery life of your Meta Quest headset.
If the reported battery life is well below (90 minutes or less) the expected 2 hours from a full (100%) charge, please contact us back through private message, Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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We are just checking if everything is alright. We haven't heard from you since then. We assume your issue has been resolved. If not, please send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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