04-25-2024
12:03 AM
- last edited on
04-25-2024
09:43 AM
by
TheAntiSocializ
Happened to my quest today. This is 100% a software/hardware glitch or bug that is being kept under wraps otherwise support would have posted some sort of solution or explanation for the issues. This is not the first forum regarding the problem and they all go back to 2022. I will be investigating and looking at the code in the latest firmware and system upgrade that was pushed out. I am wondering if they are purposely bricking quest2s to force everybody to upgrade to quest3. The issue effects quest3s way less, probably cause they are all still under warranty.
04-25-2024 10:23 AM
Hey there, chimneyfish13! We aim for all our users to be able to navigate their devices as smoothly as possible, and this is definitely not the experience we want for you, so we would be happy to look into this for you further if you can please shoot us a PM so we can gather sensitive account information while keeping it safe from the public eye and determine what is causing this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We can't wait to hear from you soon!
04-26-2024 10:32 AM
Hello again! We wanted to follow up with you to see if you need any help regarding this matter you are experiencing with the Quest 2 boot loop logo. If so, please feel free to reach out to us via PM so we can continue to look into this for you further. We can't wait to hear from you soon!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset