Quest 2 bootloop

[krikaj]

My quest 2 is bootlooping and first its 3 dots and then "The app SocialPlatform keeps stopping" - aprx translating from polish to english

Then theres 2 options - App info and Close app

If i press Close app its 3 dots

If i click App info its also 3 dots

But after like 3 seconds after the popup it restarts, it doesnt shut down, it restarts, just like a bootloop.

What do i do? Do i factory reset? Do i leave it running?

Need a response ASAP

(i didnt try factory reset, because im scared all my data will be gone, so, will gorrila tag data save? what will save?)

[MetaQuestSupport]

Hey there, @krikaj. Thanks for letting us know of the issue you're having with the Quest 2 going into a boot loop. We know that when something like this happens, it is less than ideal, and we would be happy to lend a hand to help you with this. So we can get a bit more insight into this, can you provide the following?

Can you send us a copy of the error message you're seeing?

Does this happen when you are trying to launch a game?

In regards to doing a factory default, we understand your hesitance to do so; however, we would recommend doing this to get past your boot loop issue. Below, we have included the steps for this.

To perform a factory reset using your phone:

1. Open the Meta Quest app on your phone.
2. Tap Menu then tap Devices.
3. Tap the headset connected to your phone.
4. Tap Headset Settings then tap Advanced Settings.
5. Tap Factory Reset and then Reset.

To perform a factory reset using the headset:

1. Turn off your headset.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Also, please note that when you do a factory reset, it does not delete your purchase history or your progress, as they are tied to your Meta account and not the headset itself. All you would need to do is to sign back into your account and redownload the games, and all your progress will be there.

Let us know how this goes and if you have any questions.

[MetaQuestSupport]

Hello, @krikaj! Just checking in to see if you are still needing assistance with your boot loop status. If so, please do reach back out to us at your earliest convenience. Thank you!

[5xdf]

I am currently having this issue with my meta quest 2, I haven't done a factory reset yet since I have beat saber from when I first got the headset and am not sure if that will still be on my account.

(Beat Saber came with my headset, I can't download it on any other device except for my quest 2)

[MetaQuestSupport]

Hey @5xdf! We were scrolling by and noticed you were having issues with your Quest 2 regarding being in a boot loop. We understand the hesitancy on performing a factory reset, nobody should have to lose their purchases from doing that!  Rest assured, performing a factory reset will not get rid of your purchases, however, you may need to re-install them. Your purchases are linked to your account itself, and not the headset so you keep those entitlements even after a factory reset is done. 

To perform a factory reset, please ensure the device is fully charged and completely turned on. Then proceed with the following steps:

• Hold the Power off and volume down (-) button at the same time until a menu appears on the headset
• Navigate to the option for "factory reset" using the volume buttons
• Once this option is highlighted, press the power button to select

If you have any further questions or issues, please let us know and we will be more than happy to further assist you on this!

[MetaQuestSupport]

Hey there! We just wanted you to know that we are still here if you need us. If you are still experiencing issues, please let us know if the previously mentioned troubleshooting steps worked or not for you!