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Quest 2 cant connect to phone

Nillzy101
Honored Guest

I got a NEW 128GB Quest 2 and i cant connect it to my phone i did a factory reset it doesnt work reinstalled the app and folowed the totorials. I just want to play VR.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there, @Nillzy101. Thank you for reaching out about your trouble getting your device paired to your phone, its never good to see brand new users unable to enjoy their new device because of issues like this. To ensure we are doing everything correct pleases check the following list below:

  • Make sure your phone is up to date
  • Make sure your phone and headset are connected to the same Wi-Fi network
  • Make sure you aren't using any kind of Wi-Fi boosters
  • Check to see if you have more than one channel coming from your Wi-Fi for example( meta 2.4 ghz and meta 5.0 ghz)

 

If nothing on this checklist able to help please reach out to us in a private message and we'll be happy to assist you further. In order to PM us all you need to do is select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Nillzy101. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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