06-20-2022 07:50 PM - edited 06-20-2022 07:53 PM
Hello. I've had connectivity problems with the quest 2 and other devices (iphones and computer) after turning on my quest 2. I started pinging another site using the ping -t option to ping continuously and immediately on the quest 2 connecting I start getting time outs, lots and lots of them, so bad it looks like a dns server died. I have att uverse 12 Mbps connection and in the house I have a tp link re505x extender. Even if the quest 2 is downloading/updating it shouldn't take every last bit of data from my other devices...should it? Any ideas or suggestions? This is a reproducible event every single time I use the quest 2. Thanks for any insights.
Solved! Go to Solution.
06-29-2022 05:48 AM
Hello, again! I wanted to let you know what happened. I disconnected everything except my PC and Oculus Quest 2 from the extender and reconnected them to the 2.4 GHz side and the interruptions stopped. While I'm happy to have found a solution it seems extreme to have to purchase a 5 GHz extender or router solely for the Oculus Quest 2. Shouldn't that be in the advertisement somewhere? Had I known I could have saved up for this additional piece of hardware before getting one. I had weeks of unknown errors all over that segment before suspecting the Oculus Quest 2. Maybe that specification is in the ads somewhere and I just didn't see it, though.
06-21-2022 09:10 AM
Hey, LypheNKrysiz! We see you're experiencing some connectivity issues, and we have a few things we can try out! We know this can be a pain, so let's get started!
We've got a few questions to ask you:
06-21-2022 03:51 PM
Thank you for responding. I'm not using mesh, just the single extender. I have to use this extender because the att wifi is only 2 GHz, so it doesn't let me stream Steam games from my PC. I haven't yet tried reconnecting the devices that don't require 5 GHz to the att wifi yet, though, so I'll go through that in a short while to see if this connectivity problem is only with the extender. I'll let you know as soon as I've been able to get some results.
06-22-2022 03:04 PM
Thank you for getting back to us! Okay, that's not a problem. It cancels out one possible cause. Please keep us updated on the results!
06-29-2022 05:48 AM
Hello, again! I wanted to let you know what happened. I disconnected everything except my PC and Oculus Quest 2 from the extender and reconnected them to the 2.4 GHz side and the interruptions stopped. While I'm happy to have found a solution it seems extreme to have to purchase a 5 GHz extender or router solely for the Oculus Quest 2. Shouldn't that be in the advertisement somewhere? Had I known I could have saved up for this additional piece of hardware before getting one. I had weeks of unknown errors all over that segment before suspecting the Oculus Quest 2. Maybe that specification is in the ads somewhere and I just didn't see it, though.
06-29-2022 07:08 AM
The Quest 2 headset does not require its own 5GHz extender just to connect to the internet. That would be insane.
Now, if you're using AirLink, a dedicated 5 GHz channel on your wifi router, or a dedicate router is recommended in order to not have any lag. All the things I've mentioned above I do at home, so I speak from my experience. Cheers.
07-03-2022 07:41 PM - edited 07-03-2022 07:42 PM
I never said I needed such a thing to connect to the internet. Read. I said it's needed just for a connection to a PC. Just a dedicated connection to the PC. You actually got that part right. And it should be in the advertisement or on the box. As I said. It should NOT interrupt internet access for everything else just from being turned on. Read my initial question before replying. That's insane.
07-04-2022 12:05 AM - edited 07-04-2022 12:05 AM
AirLink is an experimental feature, why exactly should they advertise something about it on the box when it's not even a 100% fleshed feature and did not exist on device launch