my quest 2 wont charge itll turn on with the red light and do all the symbol stuff but will only show it going to 1 or 2 percent then restarts charging i dnt know what to do im really lost
Hey there! Thank you for bringing this issue to our attention. We would love to assist you in amending this issue.
We have gathered some troubleshooting steps for you to try:
Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time. If trying to charge from a computer, take note of the following: Computers typically provide less power than outlets and may require more time to charge. If the customer is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables. Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is dependent on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary between computer models, so we cannot help with these. While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
Try a different Cable/Charger; if possible, test the cable and charger (adapter) separately to determine the faulty component.
Try to charge the headset without the facial interface. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
If you are using an Elite strap or any third-party accessories, please remove them as they may affect battery charging or consume power (such as external battery packs, external fans, etc.)
Try charging from a different Source (another PC or different wall outlet).
If none of these troubleshooting steps are effective for you, we would encourage you to message us privately so we can see what else we can do to help.
Thank you kindly.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
