Quest 2 completely unresponsive

[its_ratface]

Edit: Grammar and formatting

Edit: yikes there are a ton of us

• another one
• and another

My device sat in my closet for about 12* months.

Two days ago I plugged it in and it successfully charged to 100% battery.

I powered on the device and successfully reached the home scene.

I attempted to load a game and the system prompted me to perform a system update (makes sense).

• Initiated the system update and the device power cycled.
• Upon rebooting, it displayed the green SD download/update icon.
• Device finished DLing and applying the update and rebooted.
• I waited for 3 hours.
• The reboot never successfully completed.
• The device is now totally unresponsive. The LED does not respond to any USB cables.
• I have already tried factory resetting by holding down the power and volume down (-) button for 30 seconds. I have attempted several dozen times.

The firmware is corrupt. I can't even access side loading mode to reflash it.

This was clearly caused by the official update. Meta Support confirmed they will do nothing to help me outside of selling me a refurbished unit, as my warranty is expired (despite the fact I have fewer than 20 hours of actual usage and the device is physically in mint condition).

Edit: I have a second unit. I am going to film the update process... and send it to a lawyer.

If you find yourself affected by this issue, please consider sending the following template to the Agencies listed below:

Dear [Entity Name],

I am writing to bring your attention to a serious consumer protection issue affecting thousands of Meta Quest 2 virtual reality headset owners. A recent official software update from Meta has rendered numerous devices completely inoperable ("bricked"), with no possibility of recovery through standard troubleshooting methods including factory reset attempts.

The affected devices:

• Do not respond to any button inputs
• Cannot be connected via USB
• Display no signs of power or functionality
• Cannot be restored through any user-accessible means

Meta's official response has been to only replace units still under warranty, leaving many consumers with expensive paperweights due to a manufacturer-pushed software update. This appears to be a clear case of manufacturer negligence resulting in widespread device failure.

Evidence of the widespread nature of this issue can be found in multiple threads on Meta's official forums:

• https://communityforums.atmeta.com/t5/Get-Help/Meta-Quest-2-stuck-in-update-loop-tried-manual-factor...
• https://communityforums.atmeta.com/t5/Get-Help/Performed-factory-reset-gt-updating-the-software-gt-i...
• https://communityforums.atmeta.com/t5/Get-Help/meta-quest-2-dead-after-update/td-p/1273157
• https://communityforums.atmeta.com/t5/Get-Help/Updating-the-system-to-version-72-0-has-caused-my-Que...
• https://communityforums.atmeta.com/t5/Get-Help/Update-killed-my-Oculus-Quest-2-headset/td-p/1270726
• QUEST 2 DEAD AFTER UPDATE AND FACTORY RESTART - Meta Community Forums - 1273974
• Oculus Quest 2 - BRICKED AFTER FACTORY RESET, NO S... - Meta Community Forums - 1274180
• Oculis quest 2 no switch on - Meta Community Forums - 1274187
• Re: Oculis quest 2 no switch on - Meta Community Forums - 1274187
• https://communityforums.atmeta.com/t5/Get-Help/Quest-2-unit-dead/td-p/1274344
• https://communityforums.atmeta.com/t5/Get-Help/Quest-2-Completely-Broken-After-Update/td-p/1274304
• https://communityforums.atmeta.com/t5/Get-Help/Quest-2-completely-unresponsive/td-p/1274287
• https://communityforums.atmeta.com/t5/Get-Help/Quest-2-black-screen/td-p/1274254
• https://communityforums.atmeta.com/t5/Get-Help/No-power-on-after-update-factory-reset-device-info-me...
• https://communityforums.atmeta.com/t5/Get-Help/Oculus-quest-2-not-turning-on/td-p/1274642
• https://communityforums.atmeta.com/t5/Get-Help/Quest-2-headset-not-starting-after-update/td-p/127483...
• https://communityforums.atmeta.com/t5/Get-Help/Brand-new-quest-2-not-charging/td-p/1274974

Key concerns:

1. Meta pushed an update that permanently disabled functional hardware
2. The company is refusing to take responsibility for out-of-warranty devices
3. Consumers are being told their only recourse is to purchase new units
4. This represents a significant financial loss for affected users
5. The environmental impact of forcing premature hardware disposal is considerable

This situation may violate consumer protection laws regarding:

• Planned obsolescence
• Right to repair
• Consumer goods fitness for purpose

I respectfully request your organization investigate this matter. I can be reached at [Your Contact Information] for any additional information needed.

Affected Device Details:

• Model: Meta Quest 2
• Purchase Date: [Date]
• Serial Number: [Number]
• Date of Failure: [Date]

Documentation of my attempts to resolve this issue with Meta and relevant correspondence can be provided upon request.

Sincerely, [Your Name]

And here's a list of Consumer Protection & Media Contacts:

Consumer Protection Agencies

United States

Federal Trade Commission (FTC)

• Report at: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (382-4357)

Consumer Financial Protection Bureau (CFPB)

• Submit complaint: consumerfinance.gov/complaint
• Phone: 1-855-411-2372

State Attorney General Offices

• Directory: naag.org/find-my-ag

European Union

European Consumer Centre (ECC)

• ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints

UK

Citizens Advice Consumer Service

• citizensadvice.org.uk/consumer
• Phone: 0808 223 1133

Tech Media Outlets

Primary Tech News

• The Verge: tips@theverge.com
• TechCrunch: tips@techcrunch.com
• Ars Technica: tips@arstechnica.com
• CNET: tips@cnet.com
• Engadget: tips@engadget.com

Tech Consumer Advocacy

• iFixit: info@ifixit.com
• Electronic Frontier Foundation: info@eff.org
• Public Knowledge: pk@publicknowledge.org

Class Action Law Firms

• ClassAction.org: classaction.org/contact
• TopClassActions.com: topclassactions.com/submit-a-tip

Hardware/VR Specific Media

• Road to VR: tips@roadtovr.com
• UploadVR: tips@uploadvr.com
• VRFocus: info@vrfocus.com

[oculusness]

@its_ratface  you might want to look at this thread - 

Re: Unacceptable Response to Software Update Break... - Meta Community Forums - 1273736

[its_ratface]

@metaquestsupport wya

Edit: of course you're untaggable

[Bennymc2912]

they took that post down today. After almost 200 people replied with the same issue

[DancingSiamese563]

I see that and some other posts are no longer accessable. I was hoping to find some updates there.