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Quest 2 connecting to internet failed to obtain the ip address

Walter.blackyoo
Honored Guest

Hello I have a problem with this bug for 2 days and I tried everything restarting the WiFi putting the factory settings on the quest 2 and it didn’t help either restarting didn’t help either I read the instructions on your website and even tried Reddit please can someone help me 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there, @Walter.blackyoo! Thank you for letting us know the troubleshooting steps you have already tried. We understand how having difficulties connecting your Meta Quest 2 to Wi-Fi can really disrupt an amazing VR experience, so we would love to take a closer look into this so we can get you back to an awesome VR experience! Can you please read through some of the most common blockers? 

 

Captive Portals

  - The network will prompt any new devices via a browser to interact with a web page, the captive portal, before allowing Internet access. Quest setup will fail on these networks. However, they may be used successfully after the    initial Quest setup has been completed.

Weak signal

  - You can experience low signal if there is not sufficient Wi-Fi penetration in your environment. For these, we advise you to move closer to the router or switch to a network with a stronger signal.

Incorrect Wi-Fi password

  - You may experience connection or authentication errors if the password for their network was not typed correctly. For these, we advise you to disconnect from the network, reconnect, and reenter their Wi-Fi password.

Dual-band routers (5 GHz and 2.4 GHz)

  - We advise you to disable the dual-band feature of the router so the headsets can be on the same channel. This may prevent the headset from joining another channel, which can impact the Wi-Fi signal.

 

If you are still having trouble connecting to Wi-Fi after checking these common blockers, please shoot us a PM so we can look into the other options we have available for you. To send us a PM Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We can't wait to hear back from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @Walter.blackyoo. We just wanted to reach back out again to see if the troubleshooting steps we provided were useful for you.

 

If they were not, then please reach out to us via PM so we can take a deeper dive into this.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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