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Quest 2 controller not working in apps anymore

vincent.thlin
Explorer

My quest 2 just auto-updated to the latest Meta Horizon OS level. When started my quest 2, everyhting works fine in the OS interface. After I launch an app, the controller just disappeared. the only button that still working is the button that let me quit the app. So far I have tried Skybox VR and DEO VR, both are the same. Anyone got the same issue? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

vincent.thlin
Explorer

I did a factory reset and it seems going back to an earlier OS build. That problem is gone for now.
The following link shows you how to factory reset the headset.

View solution in original post

12 REPLIES 12

Petey_Pabl0
Honored Guest

same issue, v72 seems to be the culprit but no fixes found yet.

 

update - hard booting your quest (simultaneous power and "-" volume button hold) and then boot device seems to help with this.

Acal88
Honored Guest

Yup, same issue here. My headset updated right before I was going to workout with Supernatural. None of the apps/games I opened show my controllers or even my hands.

baltarin
Honored Guest

Also having this problem with my quest 2 within the last few days. Everything works fine on the main screen/menus, but as soon as I launch an app they disappear. It is not happening with my quest 3... Wife is seeing in other places that a factory reset of the system fixed the issue.

mon1k
Honored Guest

Same here, controllers worked again for a day, then gone again today. Not working with Beat Saber, Smash Drums, Synth Rider...

wampa4414
Honored Guest

Same happened with mine 

vincent.thlin
Explorer

I did a factory reset and it seems going back to an earlier OS build. That problem is gone for now.
The following link shows you how to factory reset the headset.

JohnBarrios
Honored Guest

same here... yerterday my quest 2 update V72 and the controlers dont work animore in apps...

 

i dont like the alternative of hard reset, i don want lo lost every my configuration and apps... 

KamiNoKotoba
Explorer

I'm also having this issue after updating to v72 on my Q3. The only app I've used so far is the windows app and it lets me use the controller for a second after pressing the trigger but quickly goes away making it impossible to press anything. I've done a hard reboot as mentioned in an earlier comment and this did not help.

AiroKunOmega
Protege

Same problem, meta needs to test their software before releasing it.

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