I submitted a left Quest 2 controller for an out of warranty replacement over a month ago. When I go to the ticket, I see that it was to have been returned on April 21st, but it has yet to move beyond the processing stage.
I went to contact customer support to get an update or a refund on the funds paid for the replacement controller, but there seems to be no way to directly contact customer support any more.
Disappointment aside, how do I contact support to get an update on what's going on with the replacement controller I sent in?
Thank you for posting the situation that you are currently facing with your replacement device, we would love to look into this for you so that you can jump into the Metaverse as soon as possible again!
So that we can take a look at this for you, we would require some personal details from you that we would like to avoid sharing publicly, so please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Once you get into contact with us privately, we can take a look at your current replacement process.
We look forward to seeing you there!
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I've tried several times, but I keep getting the message that there's an invalid URL, then when I try to send again, I get the message that I can't send anymore messages.
