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Quest 2 controller tracking issue

CinbuVR
Honored Guest

I have a really annoying issue with my controllers for the quest 2. Every time I enter a game my controllers stop tracking,it's completely fine when it's on the home screen or menu but when I enter a game it just stops working. I have reset my controllers,un-pair then re-paired l, changed batteries, EVERYTHING and I don't get it! I just wanna play on my vr but it's stopping me... I'm about to lose it bc I went to turn off my vr on the power options then my tracking went and I'm stuck on that screen I can't go off it.

3 REPLIES 3

oculusness
Expert Trustee

@CinbuVR  this is a well-known issue introduced with a recent update. there are many posts and threads here on the subject where a factory reset may be the fix.

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

Do you know any fixes rather than that it's just way too long of a process 😭

offbeatkid
Meta Employee

Hi! We're here to help you with the controller tracking issues. To better understand what's going on, could you please answer these quick questions:

  1. Can you reproduce the issue consistently? If so, what steps lead to it?
  2. Are you still experiencing this issue, or has it been resolved
  3.  Would you be open to a direct connection with our support team to further troubleshoot and resolve the issue?
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