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Quest 2 controllers are flying away

Bossman71717262
Explorer

@everyone tell me how to fix the glitch of my hands going across my room and my character spin around without me?

1 ACCEPTED SOLUTION

Accepted Solutions

@muncheez i got it to kinda stop by leaving it off for a week reastarting it turning off and back on my wifi

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9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Bossman71717262! We appreciate you reaching out to us concerning the glitch you're experiencing with your character on Quest 2. We're eager to lend you a hand, but for better understanding, we kindly ask that you answer the following questions: 

  • What game or app are you playing or using when this glitch occurs?
  • Does the glitch only occur when playing that game or using that app? Does it happen in the home environment or within menus?
  • When was the last time you were able to play Quest 2 without this glitch occurring?
  • Are you using third-party accessories or covers with your device?
  • Are you experiencing this issue with both controllers?
  • Has your play area changed recently?
  • Have you tried different play spaces?

With these answers, we'll have a better understanding of how to remove the glitch and get you back to gaming in VR! We're looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We noticed that we haven't heard back from you yet. If you still need help with this, please reach back out with the answers to the questions that we asked. We'd love to continue looking into this together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

muncheez
Honored Guest

I'm having a similar issue where one hand (usually right) goes just randomly up in the air but I can still use it (not sure if it's similar) for me it mainly happens in the main like home room but not sure! I just got a Meta quest 2 literally today so it might just be the headset or my lighting maybe? hope you've figured it out by now tho!! I know I'll probably fix my issue and hopefully you do yours 😞

Hey there, @muncheez! Having your new Quest 2 experience your controller tracking flying away in this manner is not what we would like to see, so lets do what we can to get this working better for you! Lets make sure your play area is set up correctly to avoid the most common causes of tracking issues such as this. 

 

  • Playing environment is too bright, oversaturating the camera, or has interfering lights - try turning off some lights, or reduce sunlight via curtains.
  • Playing environment is too dark, preventing the tracking cameras working properly due to lack of lighting - Increasing the amount of light or sunlight available in the area. 
  • Playing environment contains reflective surfaces, interfering with the tracking cameras - covering reflective surfaces or moving to a new play location. 
  • Playing environment does not have enough contrast between objects or textures composing it - moving to a different play location. 

If you are able to set up your play location following the information above to create an optimal play area for your device, and you are still running into this issue with your tracking, please let us know and we can provide some troubleshooting for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again, @muncheez! We noticed that we haven't heard back from you yet. If you still need help with this, please let us know. We're more than happy to continue looking into the matter together!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It is on the home menu and everygame

Its on everything 

@muncheez i got it to kinda stop by leaving it off for a week reastarting it turning off and back on my wifi

Hey there, @Bossman71717262! It sounds like you were able to get the issue resolved! Please let us know if there is anything else we can help out with.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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