Hey @queenbob, we want to assist you in getting your controllers back in working order for your gaming needs. Could you please let us know what exactly is not working with your controllers? If you haven't already, we recommend trying some troubleshooting steps to resolve the issue. Here are a few things you can try:
Start by cleaning the controller. You can use compressed air to remove any debris that might be affecting its performance. Check if you have any unsupported third-party accessories attached to the controller, such as controller covers or attachments. Removing them might help with thumbstick motion or controller detection. Try removing the battery from the controller for 30 seconds and then insert a new battery. Sometimes a simple reset can do wonders. Unpair and pair the controller to the headset. This can help establish a fresh connection and resolve any connectivity issues. Lastly, you can recalibrate the controller joystick range and deadzone. This might help if there are any calibration issues causing the problem.
Please give these steps a try and let us know if they were helpful. We're more than happy to assist you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
As we need to ask for account information to look into the issue further, can you please send us a private message? To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Talk to you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
