Quest 2 controllers wont allow me to click anything inside monitors, but works in any game

[Reyainas]

Started some time today. I'm unable to interact with either of the monitors that i pull up inside the headset while airlinked with my PC. But anytime i play a game, i have no issues interacting with the menus. The only thing ive noticed off with a game is Pavlov and thats not letting me quick drop my mags on some weapons.

[MetaQuestSupport]

Hey Reyainas,

We see you're running in to issues with interacting with your monitors while using Air Link with your PC. We're happy to provide some steps to get things working as expected again.

First, let's make sure your Quest 2 is up to date. Here's how:

1. Press  on your right Touch controller to pull up your universal menu.

2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.

3. Select  Settings in the top right corner.

4. Select  System, then select  Software Update from the left menu.

If that doesn't fix the issue, go ahead and restart both your Quest 2 and your PC. Here's how to restart your Quest 2:

1. With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
2. Select Restart. Your headset will turn off and then turn back on.

Let us know if those steps fixed the issue.

[jness.overair]

Wondering if there was ever a fix for this. I'm having the same problem getting set up at work trying to create VR content. Other posts have suggested users need admin privileges, but that is not a reasonable (or possible) solution for companies.

[MetaQuestSupport]

Hi there @jness.overair, we were zooming on by and noticed you have an inquiry about the Touch Controllers. We know how inconvenient this can be, and we understand the importance of being able to use navigate with your controllers, while in VR. We would love to assist you on this matter!

For this issue, can you please review the following troubleshooting steps?

• Unpair and re-pair your controllers.
• Reboot your headset. 
• Enable Cloud Backup and attempt to Factory Reset as a last resort.

If the issue still persists, please reach out to us via Developer Support. We hope this information was helpful!

[DiamondGaming315]

I have the same problem and I cannot get if fixed no matter what I do

[MetaQuestSupport]

Hello @DiamondGaming315! We would be more than happy to help you with your the touch controllers. If you could please let us know what troubleshooting steps you have tried so far, that would be great. That way, we can suggest additional troubleshooting you haven't tried yet. We are always here to help, so feel free to reach out to us anytime. You can also contact us through PM by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be logged in to the community first to send us a private message. That way, we can collect any other sensitive information without having your personal information in our public forums. We look forward to hearing from you!

[MetaQuestSupport]

Hey DiamondGaming315! We are just following up with you regarding your controllers. If you still need help with your controllers feel free to reach out to us anytime. We are just a message away!

[JeffWithersAway]

2024 and this issue still comes up the second after a complete reset

[MetaQuestSupport]

Hey there @JeffWithersAway, we'd love to help you with this issue. 

Please send us a PM so we can investigate further. You can do so by going to our profile or clicking here.

Hope to hear from you soon!

[MetaQuestSupport]

Hey again @JeffWithersAway, we're just checking in to see if you still require assistance.

If so, feel free to send us a private message. We'd love to try and get this resolved for you. 

Hope to see you in VR soon!