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Quest 2 disconnecting after device setup

Prot0ss
Honored Guest

I am using the official link cable and successfully connect the quest 2 to my PC. I get a popup message that says "Allow access to data" in the headset, click Allow, and then the device immediately becomes disconnected. Why is this happening?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi, sorry to hear you are having issues connecting your Quest 2 to your computer, could you open a support ticket with us here and include the log files from your system. Thanks!

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Anonymous
Not applicable

Hey man, did you find a fix for this?  I am having the same exact issue.  I sent a ticket and initiated a chat.  Sent logs, the whole 9 yards.  Chat was no help. After sending the logs, she asked if we could move the conversation to email.... i never got an email with the fix.  Submitting a ticket says 1-2 day turnaround.  I was hoping you had a fix.