Quest 2 disconnects immediately after connecting

[jomples111]

I’ve been trying to use my Quest 2 with my laptop, and so far have had little success. The connection process I usually goes as follow: I have the Meta link app running on my laptop and I connect my headset with the link cable. I then get a prompt I. The headset asking if I want to link my headset. If I select yes, then I get the standard black screen with 3 dots for a few seconds, before being booted back to the home environment of my headset with a message saying my headset has been disconnected, and to detach and reconnect the link cable. My headset still shows as connected in the Meta link app, but I cannot see my pc in the link section of my headset.

So far, I have been able to get successfully connected only once, and have no idea what I did to make it work- however, I was able to get into the expected environment and play VRchat with no stability issues whatsoever.  The only unexpected behavior there was the desktop mode in the link environment- rather than showing my laptop screen, it showed a black screen, although the cursor control still worked, and VR content loaded properly. Other than that one success, the same thing happens every time.

Some specs- the laptop is a Rog Zephyrus G14 with a Ryzen 9 6900HS and a Radeon RX 6700s dGPU. The GPU drivers are all up to date. I’ve tried disabling the IGPU and the same behavior occurs.

Summary:

Expected Behavior: When headset is connected to pc, headset links successfully and shows quest link environment

Actual Behavior: Headset loads for a few seconds, then shows a message saying it has been disconnected.

[MetaQuestSupport]

Hi there, @jomples111! We'd like to do all that we can to help you connect to PCVR! While your GPU isn't currently supported for use with the Link, we'd be happy to help you troubleshoot. However, the options presented may not quite solve the connection issue while using that particular PC due to it being unsupported. For PC requirements, please see our article :here.

Please try the following: 

• Let us know if you are getting any specific error messages; if so, please send over a screenshot.
• Ensure you are connecting your Link cable via USB-C 3.0.
• Whitelist the Oculus software in the antivirus/firewall program.
• If you are using an adapter or cable extender, if possible, remove any adapters from the headset. If you don't have enough of the ports needed and the use of an adapter is needed, it is recommended to use the adapter with the monitor instead of the headset whenever possible.
• Although some graphics cards can support multiple monitors, the Link can potentially experience issues if more than one monitor is connected. The only fully supported configuration is to have the headset and one monitor plugged in. If you are using two or more monitors or displays of any kind, please unplug the extras.
• The Link is designed to work in tandem with a computer monitor. Though some TV's may work, they are not a supported form of secondary display for the Link. If you're using a TV, tablet, projector, or any other type of display, we'd ask that you remove it and connect a computer monitor instead, to ensure that you're using a supported secondary display.
• Try reseating the cable on both the headset side and the side that plugs into the GPU and inspecting it for damage such as bent pins, frays, twists, kinks, etc.
• Update graphics drivers 
• With a NVIDIA graphics card, you have two options to pick from: 
  • Download the latest drivers from the GeForce website directly at Nvidia Drivers.
  • If you have the GeForce Experience software installed on your PC, download the latest driver updates for your graphics card from the Drivers tab in the GeForce Experience app.
• With an AMD graphics card, you have two options to pick from:
  
  • Download the latest drivers from the AMD website directly at AMD Drivers.
  • Install updates through AMD Radeon Settings:
  • Right-click on your desktop and select AMD Radeon Settings. (If you can't see AMD Radeon Settings, select AMD Catalyst Control Center.).
  • Select Information on the menu.
  • Select Software Update.
  • Select Check for updates now.
  • Download and install the latest graphics card drivers (64-bit drivers are required).

Note: The Link cable should be disconnected from the computer prior to updating or reinstalling the graphics driver. After an update/installation, the PC should be restarted to make sure the update/installation was successful prior to reconnecting the Link cable.

• Disconnect any unnecessary USB devices (everything but the headset, keyboard, and mouse) and try the headset in another USB 3.0 port.
• Try the headset on another computer if possible.

Please let us know if the tips above resolve your connection issue or if more assistance is needed. 

[MetaQuestSupport]

Hi again, @jomples111! We wanted to follow up with you to see if you still need help or if there is anything else we can help you with. If so, let us know!