12-11-2024 09:15 AM
Quest 2 does not charge and power on after software update, I have left it to charge for a few hours now and still no power indicator light or anything on the screen.
12-18-2024 09:24 AM
I have the same issue and after contacting support I was told my device is out of warranty and have to buy a new one or refurbished.
12-18-2024 05:52 PM
I have the same exact problem. Support wanted to start something via DM, but I cannot respond to them due to:
"You have reached the limit for number of private messages that you can send for now. Please try again later."
Guess we maybe out of luck with Cosmic's experience.
12-18-2024 05:58 PM
got the same response, I mean it's not our fault that their update is causing some issues. we updated our gear in good faith that it's going to update without any glitch.
a month ago
They told me the same thing out of warranty nothing they can do that I need to contact the company I bought it from. This was a Christmas present for my kids and neither one of them can use there quest 2 I bought 2 and neither work.... wound not recommend these for people due to lack of customer service help when their software caused the issue to begin with.
a month ago
wow - i hope something results out of this:
https://www.phonearena.com/ar-vr/news/do-not-update-meta-quest-running-old-firmware-bricked-headset_...
it's a widespread issue now
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