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Quest 2 does not charge and power on after software update

Red_TG13
Explorer

Quest 2 does not charge and power on after software update, I have left it to charge for a few hours now and still no power indicator light or anything on the screen.

5 REPLIES 5

CosmicMedEd
Honored Guest

I have the same issue and after contacting support I was told my device is out of warranty and have to buy a new one or refurbished.

elementLU
Honored Guest

I have the same exact problem. Support wanted to start something via DM, but I cannot respond to them due to:

"You have reached the limit for number of private messages that you can send for now. Please try again later."

Guess we maybe out of luck with Cosmic's experience.

got the same response, I mean it's not our fault that their update is causing some issues. we updated our gear in good faith that it's going to update without any glitch.

Ann.0617
Honored Guest

They told me the same thing out of warranty nothing they can do that I need to contact the company I bought it from. This was a Christmas present for my kids and neither one of them can use there quest 2 I bought 2 and neither work.... wound not recommend these for people due to lack of customer service help when their software caused the issue to begin with.

elementLU
Honored Guest

wow - i hope something results out of this:
https://www.phonearena.com/ar-vr/news/do-not-update-meta-quest-running-old-firmware-bricked-headset_...

it's a widespread issue now

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