03-17-2024 11:08 PM
As title says, I uploaded a custom skybox. Next thing, quest just goes black. It tries to boot back up but, after the little menu loads it goes black again, I’ve noticed the skybox in the back is completely black too. No idea how to fix this, I’ve tried rebooting but nothing works 😕
03-18-2024 04:14 AM
In this situation, I would advise a factory reset, this will result in your headsets software returning to how it was "out the box".
Make sure your Quest is charged, turn your headset off, put the headset on. Hold the power and volume-down button down until you see the boot screen (This is a black background with minimal text) . Use the volume buttons to highlight "Factory Reset" and press the power button to select it.
I would recommend avoiding custom skyboxes, as they may encounter issues when an update occurs.
I hope this helps.
03-21-2024 12:54 PM
Hey there @niko_the_Toaster! We understand how fun it may be using custom skyboxes and making it your own! We wanted to check in and see if you attempted the steps @ADHenchD provided? Try those out and let us know if that helps!
03-22-2024 01:06 PM
Hi again! Just checking to see if you still needed assistance. We're here to help!
07-09-2024 08:49 AM
Yo this happened to me as well after I put a pic of LeBron as my skybox what I did to fix this was when I loaded up my quest in that little time frame before the screen went black again on the bottom hotbar with all my apps I loaded up Blades and Sorcery I think any game should work and while I was in Blades and Sourcery I could access the my Quest settings and then I removed the Custom Skybox and everything went back to normal hopefully this could solve your problem
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