Just the other day I've started having this issue where the whole quest system starts lagging whenever the guardian appears. This only seems to be an issue when the link cable is active and I'm in a game but when I'm checking the app test for the cable it seems to be working fine.
Thank you for responding with this information! We'd like to take a deeper dive, but we don't have the tools needed here on the forum. Gather your logs using these steps.
After you've gathered your logs, we recommend opening a support ticket with one of our specialists. They'll be happy to take a deeper look into the issue and go over your options with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We hate lag. We'd love to see what can do to help.
Your PC is compatible and the headset is up to date. Can we make sure that you have the latest graphic drivers for your device? Can we also check that you have the latest version of Windows 10?
Do you see any bends, twists, kinks, damage, frays, ect. If we don't see any damage and everything is up to date, we'd suggest you PM us so we can continue to assist you while keeping your pc info secure. We look forward to hearing from you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Can you please open a support ticket here so that we can get you taken care of as soon as possible? One of our experts will gladly assist you in this matter.
Please provide the logs once you have created a support ticket. Instructions for collecting logs are provided below:
Open the Run window (Windows key + R).
Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
Select the checkbox next to ‘Full logs’.
Select "1 day" from the "Collect last" drop down list.
Wait for the log collection to finish. This can take some time to complete.
The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
Attach the newly created zip file to your next support response.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
