One of my Quest 2 headsets will not pair. I've tried all of the suggestions so far, but nothing seems to work. Can another code for pairing be used on a headset? I have tried factory reset, Wi-Fi match up, different devices with the meya app, but still no luck. Any other ideas to solve this headache?
Hey @vern.99939! Thank you for patience. Of course, we're here for headsets and not headaches! Just for clarity, which device are you attempting to pair your Quest with? Also, what trouble-shooting steps have you taken so far? Below you'll find a checklist for pairing along with how to properly remove and reinstall the Meta Quest app.
Things to note when pairing:
Make sure your headset and your phone are connected to the same Wi-Fi.
Check to make sure your headset is nearby and turned on.
Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (Internet connection device).
Make sure that your app is up-to-date.
If you're still not able to connect, please attempt the following:
Turn your headset off.
Delete the Meta Quest app.
Open Bluetooth settings on your phone, select your Quest 2 and "forget device" to clear the cache.
Re-install the Meta Quest app.
Turn your headset back on and restart the pairing process.
Please let us know if those steps worked for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @vern.99939! Have the steps we gave you enabled you to connect your Quest 2 to the Meta mobile app? Feel free to reach out to us if you're still unable to connect or have any other questions or concerns!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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