cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 2 is factory reset. Can't get past setup. (HELP)

SimsRecording
Honored Guest

I just got an Oculus Quest 2 from my buddy and I decided to factory reset it to start from scratch. Boy, was that a huge mistake! I get to the setup screen and it tells me to download the "Meta Quest" app and enter a pairing code. As y'all know, the quest app is now "Meta Horizon" or whatever. Quest 2 isn't even an option on the add devices screen, as it will not connect. It seems to be just the newer models. I can't get into a screen, prompting for me to enter a code. Is there a way to get through this, or is it outdated? Should I give it back? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @SimsRecording,

 

Doing a factory reset remove all account information, downloaded games and content from the headset. You now need to set up the Meta Quest 2 with your own account and details. You can find some help on your support pages

 

If your phone can't automatically pair with your Quest 2, you'll need to get the pairing code from your headset. Just put the headset on, and you should see the five-digit pairing code on display.

 

If you need further assistance feel,  Please reach back out to us via private message. 


We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hellsmk2
Honored Guest

Yes, hand it back - these things get no better on the Quest 3. It's like a toddler designed them.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?