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Quest 2 is not turning on!

Yoto
Honored Guest

Hello, I have a Meta Quest 2. And I was playing VR a couple hours ago, then hopped off. I left it on sleep, and then I tried to go on but it refused to turn on. All I see is the logo spinning and it occasionally fading away. I tried holding the power off for 15 seconds, it turned off, then back on. But it continued to be just the logo spinning. I let the logo be for around 5 minutes. Just to see if it’s an update taking longer than it should, yet nothing changed. I tried the power off button again. Nothing changed again but just a black screen then it automatically turning back on. Didn’t know what else to do so I factory restarted to see if it would do anything (this was my last resort) so I did. It erased the data, then back to the logo. Have no idea what to do, please help me 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey, @Yoto 

 

We understand that you are having booting issues with you Meta Quest 2. To be able to investigate this issue further, we would ask that you contact us in the DMs, to do this, select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us!

 

Just a reminder, you need to be signed in to send us a private message.

 

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi,

 

We just wanted to reach out and see if you still need assistance with this issue?

 

Feel free to get in contact with us again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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