01-10-2022 03:50 PM
So i recently got my quest 2 for Christmas. I play games like Beatsaber, alyx, clash of chefs, vtol vr etc using steamvr and the virtual desktop application. I keep noticing my games are constantly jittery and stuttering, oftentimes displaying a black screen, jumping around in the field of view and have this almost windowed application look surrounded by black space. The motion tracking on my movements, both FOV and hand motion is lagged/jittery and its making everything essentially unplayable. Ive looked at every video i can think of online and tried half a million potential fixes and still cant seem to get the issue resolved.
02-27-2022 10:11 AM
I'm having similar issues. Any response from Oculus?
02-27-2022 10:54 AM
Hi there! We understand you're having issues with games stuttering and having a black screen. We know how frustrating this must be for you and your gaming experience. We want to do everything we can to help. First, we'd love to know which troubleshooting steps you've tried so far, and if you're using a Link cable or Air Link.
In the meantime, please make sure your graphics card and drivers are up to date. To see the steps to do this, please visit our public support site. We hope this article helps resolve your issue, but we're always here for you if you need further assistance.
02-27-2022 01:24 PM
I've made sure my drivers and such on my rtx 2070 super are up to date as well as whether or not I was using the air link or link cable, tied directly into the router or wireless and yet to have find a solution.
02-27-2022 01:34 PM
same issue with the home screen when i turn the quest 2. any advice to fix this other than a factory rest?
02-27-2022 03:38 PM
Hi there, we see that you're having some gaming, and display issues. Allow us to assist you with this, we know how this could be hindering your gaming experience. If you have not tried so already, please reboot your headset. If that has no effect on the issue, then please perform a factory reset. Please click here for instructions on how to factory reset the Oculus Quest.
Once the factory reset is complete, please test your headset again and let us know if that changed the issue at all. If no changes have occurred, please submit a ticket on our support site here. ( https://metaque.st/Support ). We'll be able to gather more information from you, and take a deeper look into this matter for you. We'll get you back gaming, we're here to help.
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02-24-2023 09:40 AM
Hi,
I am having the same issues. The headset display has started jittering. Like the inertial measurement unit is having problems. The screen goes black once in a while, probably when it thinks I am out of the safety area. Please don't ask me to do a factory reset unless you can explain how this is relevant to the issue.
02-24-2023 09:52 AM
Hey there, @odatt! We don't like to see our users having this kind of issue with their headsets. We know how an issue like this can hinder play time and effect the overall experience to be had. Not to worry. We have a few things to ask to better understand the issue and determine the best troubleshooting to provide.
Please let us know if any of this is affecting your headset. We eagerly await the opportunity to assist you further!
02-24-2023 12:35 PM
Hi,
Thank you.
This has not happened before.
No other issues.
Not connected to a particular app / game - happens outside the apps and games as well.
No link cable / air link.
Reboot did not help.
Ori
02-24-2023 01:04 PM
Hey there, @odatt! Thanks so very much for that update. Based on the information provided, we suggest performing a Factory Reset on the headset. This will wipe any errors in the headset that we cannot locate internally and likely fix the issue. We do have a Cloud Backup system available that can store your information prior to doing the reset. You can read up on the information on this feature here. Please let us know if this is what you would like to do. We'll be more than happy to continue with you!