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Quest 2 keeps restarting

duolingo16
Explorer

My Quest 2 only opens a screen with a blue boundary line and a wall of crosses. This shows for less than 10 seconds and the Quest will restart. This is a continuous cycle and we are unable to use the oculus at this point. Please help. 

2 REPLIES 2

Minekilller
Honored Guest

I'm having the same issue. Have you found a fix for this yet?

MetaQuestSupport
Community Manager
Community Manager

@Minekilller We definitely aren't happy that this issue has persisted over the course of the past few days and appreciate your patience in trying different troubleshooting steps to fix the problem. The rebooting issue could also be a power issue or a proximity sensor issue. The next steps we would suggest would be to:

  1. Charge the device fully while off and allow it to go through the boot loops on its own until fully charged or until boot loops stop. After the charge is full, try booting the device on again to see if the issue has resolved itself.
  2. Allowing the device battery to fully drain before charging again, rebooting the device and then performing a reset after wards if rebooting after the battery drain proves to still be unsuccessful.
  3. Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
  4. The proximity sensor could also be an issue with your device. Make sure your eyeglass spacer and facial interface are seated correctly.
  5. The next thing we would also suggest would be to make sure your headset is not on an automated sleep timer and that the time is not faulty. The sensor could be still detecting the user once in a while and that may be enough to cause an issue.

Something else to recommend is that while you are going through these steps that you have your headset plugged in while troubleshooting the issue. 

 

If this solution does not work or you've tried it already, please let us know so that we can offer a better solution for you through a PM. Looking forward to further assisting you and we hope to hear back from you on how this option worked for you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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