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Quest 2 left controller uneasy/weird joystick

marko.naivo
Honored Guest

After warranty time went over, my left controller of quest 2 has been useless for movement control.

Problems started as autonomous wild drifting. Re-calibrating first helped for a short time but then appeared next problems that movement does not follow joystick. Stick is somehow limb on calibrating, targeting cursor is jumping wildly around. Latest situation was that movement backwards works, and to sides, but not forward.

I have followed instructions here. Tried taking batteries out from controllers, airspray cleaning around the left joystick, and unpair-pair. No help. As a consumer/end user I would suspect something material/tech issue. Otherwise still good and working headset, but because left controller does not work, this VR headset was becoming actually useless. Did not know what to try next. Was planning to represent these to work-colleagues, but can't anymore. I see that other users have similar problems with the left controller. Still thought to give a try to your product and ordered a new left controller from meta store.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @marko.naivo! Thank you so much for providing such detailed information! We see that you've already completed a lot of troubleshooting, which is very helpful! We want to do our best to explore all options that may be available for your controller, since it's so important to have both functioning to use VR! After we reviewed the situation, we see that you didn't mention any third-party accessories. If you do not have any, that is perfect. If you do, though, please make sure that those are removed.

 

If that does not make a difference, then we'll need to gather some sensitive information to look closer into the device, so we ask that you please reach out to us through PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Thank you so much for reaching out to us through PM! We will be addressing the issue there from here on out, so please keep an eye on your messages for updates!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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