So I just bought this $80 fiber optic USB type C to USB type C because my last one stopped opening quest link. I plugged it in with the oculus app running on my pc and there's absolutely no connection whatsoever. No green circle next to my device in the devices tab, nothing. I saw that it was charging my quest but no prompt ever came up that said "Do you want this device to access your files on your PC?" like it would usually do with my old link cable. Also take note that my old link cable was a USB type C to USB type A.
Hey @OfficialSalad! Link issues are always a pain in the butt so we'd love to lend a hand!
To gain a bit more insight/information, could you answer the following:
Along with this, there are a couple of things you can test out:
Let us know if this seems to be of any use, looking forward to your update!
I have checked the AMD USB 3.10 eXtensible host controller and theres no option for "power management".
I have also checked my USB settings and selective suspend settings is disabled.
I first noticed this when my old cable stopped working,
I bought a new cable which was USB-C to USB-C instead of USB-C to USB-A,
it is a 3rd party anker cable,
I have tried and nothing has helped,
and I dont remember any of the troubleshooting steps I did so far.
A 3.0 and a 3.1 wouldn't be too too much of a difference but 3.1 is faster in terms of power management and data transferring so it could just be providing just a bit much juice to read right.
Do you know if you are able to run Air Link by chance? (Also, be sure the option is turned off in the headset just in case)