09-10-2022 01:26 PM
So I just bought this $80 fiber optic USB type C to USB type C because my last one stopped opening quest link. I plugged it in with the oculus app running on my pc and there's absolutely no connection whatsoever. No green circle next to my device in the devices tab, nothing. I saw that it was charging my quest but no prompt ever came up that said "Do you want this device to access your files on your PC?" like it would usually do with my old link cable. Also take note that my old link cable was a USB type C to USB type A.
Any help?
09-11-2022 01:06 PM
Hey @OfficialSalad! Link issues are always a pain in the butt so we'd love to lend a hand!
To gain a bit more insight/information, could you answer the following:
Along with this, there are a couple of things you can test out:
Let us know if this seems to be of any use, looking forward to your update!
09-12-2022 11:15 AM
Heyo again, @OfficialSalad! Just checking in to see if anything provided seemed to help out.
If not, feel free to reach back out anytime for some further options!
09-18-2022 06:32 PM
sorry for not responding, i accidentally forgot about this post and have already set up a time where im going to return the cable. But ill try that and see if it works.
09-18-2022 06:39 PM
That's alright! We know life can get busy, and we're always here for you!
And definitely keep us posted on if you try those steps we suggested! Let us know if they work or not.
09-18-2022 06:41 PM - edited 09-18-2022 06:53 PM
I have checked the AMD USB 3.10 eXtensible host controller and theres no option for "power management".
I have also checked my USB settings and selective suspend settings is disabled.
I first noticed this when my old cable stopped working,
I bought a new cable which was USB-C to USB-C instead of USB-C to USB-A,
it is a 3rd party anker cable,
I have tried and nothing has helped,
and I dont remember any of the troubleshooting steps I did so far.
09-19-2022 02:52 PM
Good to hear from you today! Thanks for that update as well.
It sounds like you may have purchased a charging cable. We recommend using the Anker USB 3.0 cable. Are you sure you purchased a 3.0 cable?
Let us know.
09-19-2022 02:57 PM
its a USB 3.1 cable, does 3.1 only charge?
09-20-2022 11:24 AM
A 3.0 and a 3.1 wouldn't be too too much of a difference but 3.1 is faster in terms of power management and data transferring so it could just be providing just a bit much juice to read right.
Do you know if you are able to run Air Link by chance? (Also, be sure the option is turned off in the headset just in case)
09-20-2022 12:14 PM - edited 09-20-2022 12:18 PM
I can run air link and it’s what I’ve been using ever since my old cable broke. The unfortunate thing is that it’s pretty bad.