06-26-202404:07 PM - last edited on 06-27-202409:58 AM by BlueberrieSmoothie
Hello. I turned on my quest 2 headset and immediately this chip with a download arrow and a green bar pops up. I let it finish loading and then it shows the meta logo rotates fades and continues doing the same thing. Is anyone having this problem? And how can I fix this?
Do a factory reset and pray it fixes the problem. While the headset is off, press and hold the power button and volume down button until the usb boot menu appears.
First try using the restart option. If that doesn’t work then try Use the the factory reset option.
The forum help desk account will be along to check in/chat privately, I’m sure.
Hey @xMOLxDalimit69! Thank you for reaching out to us. Being stuck in a boot loop is never enjoyable. We want you to have the best VR experience as possible. @Das.Bearski provided some excellent troubleshooting steps and we thank you for jumping in to help out a peer. If you a still having issues after going through those troubleshooting steps. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Have a great day!
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Hello @xMOLxDalimit69 We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're still standing by to assist you with any further questions as well. We're looking forward to your PM. Hope to hear from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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