06-23-202412:49 PM - last edited on 06-30-202401:15 PM by LaserDisk
I got a quest 2 for christmas of 2023 and it worked fine then I shelved it for a while due to work stuff not allowing me the time to play but when i went to use it again it suddenly has a new issue where when I start up steam link to play war thunder specifically in vr mode as soon as I connect to my pc and everything starts loading, I get a notification that the headset has lost connection to the wifi. I know literally nothing about PCs aside from turning them on and playing games so I do not understand anything technical about them or what is possibly wrong here, I have tried googling this and not found anything about how to solve this that I can even remotely understand.
Hey @Repulse1916, we're dropping in to see if we can shed some light to this issue you have ran into. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. We understand, technology can be a bit overwhelming, especially when you need something fix. We have a few simple troubleshooting steps that are design the issue at hand. Before, we get to that can you please verify the following information so we both are on the same page:
The prompted you receive while attempting to launch Steam VR on your computer, are you able to either "exited out of it" or processed further with launching the application?
Have you attempted to used the Quest 2 headset standalone with out a PC connection? If so, does the headset operate normally?
Has there been any recent change with you WIFI network, such as password change, or location of the WIFI device in your home?
We're looking forward to speaking with you soon. We appreciate you being the most important part of our VR community. Have a wonderful rest of your day!
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Hey again @Repulse1916! We just wanted to follow up with you on the issues you were having losing WIFI connection from the headset. Did you still need assistance with this matter? Talk to you soon! Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Sorry, I have been busy lately. the notification that I get is just that there is no internet connection all of a sudden even though it had a strong connection at the quest menu. I have never done anything outside of steam vr before because steam is where I have all my games and I have none on the quest itself. and the only change was I installed a new router in my room when I first got the headset but it worked back then and after a couple of months of not using the headset suddenly it has this issue.
It's perfectly fine, @Repulse1916; no need to apologize. We are just glad you were able to get back to us! Thank you for giving us the information, but we still have some questions for you to answer. Could you answer the following?
Have you tried using your Quest 2 in standalone mode (not using PCVR)? If so, does it connect to the WiFi?
Are you using Quest Link or Air Link (hard wire vs. using straight wifi to connect to your PC)?
Is the wifi router connected using an Ethernet cable (from the router to your PC)?
We hope to hear from you soon. Please enjoy your day as well!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Repulse1916. We are just in the neighborhood and wanted to check to see if you still need some help. If possible, can you get back to us with the answers to our questions above? We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
1. I have no games on the headset so I dont think I can use it standalone.
2. all I know is that the headset does the same thing whether I have the link cable connected or not I know nothing of quest link or air link or what they are.
3. the router is hard wired to my PC and both are within 3 feet of the headset because I only use it seated at my desk.
when it comes to computers I pretty much know nothing other than the absolute basics of power on power off and using the internet browser so any possible solutions will have to be thoroughly dumbed down and explained.
Thank you for getting back to us with the answers to our questions. We do have a few more questions to ask, just so we can fully understand the situation and best be able to help you. Can you answer the following?
Have you updated the Quest 2 headset? To see how to check and get steps on how to update your headset, click here.
If possible, can you attempt to download and play a free game from the Meta Store? You can view the free games for PCVR here.
Have you attempted a factory reset? You can view the steps here.
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Repulse1916. We are just coming back to see if you need some assistance. If you do, can you get back to us with the answers to the questions above? We'd appreciate it. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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