Quest 2 not able to connect via USB after update.

[gary.graham.338]

Hi all, this is driving me mad. All was fine until the last update, now I cannot connect my quest 2 to my PC with any USB cable on any port.

I can connect wirelessly no problem however as soon as I plug in a USB cable I get 

Unknown USB device (Device descriptor request failed) in device manager.

Device status shows,

"Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed."

I've reinstalled meta quest link and all drivers, gfx card, usb, even factory reset the quest 2 headset and everything I can think of.

I tried to sideload an older firmware but can't get it to connect.

Any Ideas?

[MetaQuestSupport]

Hey @gary.graham.338,

We understand it could be incredibly frustrating to have error in connecting to your PC due to software updates. 

We also do appreciate that you have performed the necessary troubleshooting steps yourself but unfortunately you weren't able to resolve this issue. Therefore, we request you to send us a private message so that we can look into this issue in detail in order to provide you with the right assistance,

• Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey!

We wonder if you still require any assistance in this issue?

Feel free to let us know!

[gary.graham.338]

Yep it still wont connect and now I've realized that it won't turn off.

Turn off and a few seconds later it reboots!

I've switched off all menu items that will turn it on when movement is detected.

It now has to be left constantly on charge.

[MetaQuestSupport]

Hey again we can understand you're still facing these issues, therefore as mentioned before you can send us a private message allowing us to asses the situation in detail!

[gary.graham.338]

I wish I could send you a private message but this website is absolutely awful, no help what so ever.

HOW DO I SEND A PRIVATE MESSAGE!

[MetaQuestSupport]

Hi again Gary, you can shoot us a private message by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to message us! Please remember, you must be signed into the community first to send us a private message.

Talk to you soon!

[gary.graham.338]

doh I just followed the link in the post above, I'm not having a good week so far!

[gary.graham.338]

Just tried my other PC and the both of my laptops, USB fault still there, cannot recognise the device.

I feel like its money back time ffs.