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Quest 2 not being able to pair headset to mobile app after factory reset.

GodofRandom
Honored Guest

I wanted to game share from a friend so I made his account the primary account on my headset allowing me to get his games not knowing that it would also cause my headset to be unpair able to my account on the mobile app anymore. And I recently got a new controller and couldn't connect it to my headset because of the headset pairing issue I had, so I factory reset my headset hoping to make my old account the primary owner of it hopefully causing it to be able to connect it to the mobile app letting me connect my new controller to it. But after I factory reset I was able to get through the updates and all of that but I am now stuck on the "pair your device to the mobile app" screen with the code and I am unable to pair my headset to the mobile app to continue with the process, so now I am basically just stuck on this screen with no way of being able to continue with the factory reset process. 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello GodofRandom, 

 

Thank you for bringing this to our attention, we understand you are experiencing pairing issues. we know it is an unpleasant experience.

 

If you would like us to assist you with this matter, please contact us privately as we may need some confidential information to resolve the issue.

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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