08-17-2024 06:04 PM
I wanted to game share from a friend so I made his account the primary account on my headset allowing me to get his games not knowing that it would also cause my headset to be unpair able to my account on the mobile app anymore. And I recently got a new controller and couldn't connect it to my headset because of the headset pairing issue I had, so I factory reset my headset hoping to make my old account the primary owner of it hopefully causing it to be able to connect it to the mobile app letting me connect my new controller to it. But after I factory reset I was able to get through the updates and all of that but I am now stuck on the "pair your device to the mobile app" screen with the code and I am unable to pair my headset to the mobile app to continue with the process, so now I am basically just stuck on this screen with no way of being able to continue with the factory reset process.
08-19-2024 01:57 AM
Hello GodofRandom,
Thank you for bringing this to our attention, we understand you are experiencing pairing issues. we know it is an unpleasant experience.
If you would like us to assist you with this matter, please contact us privately as we may need some confidential information to resolve the issue.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset