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Quest 2 not fully charging since 39.0 firmware update

Fatalution
Protege

So, I have recently discovered a huge potential problem. I started to notice that my Quest 2 won't charge - even though it would show that it's charging both by LED and the battery icon.

 

After using the Link, I always sit the Quest 2 down and power it off (holding the PWR button), still attached to my PC. The LED showed orange all the time, so I didn't look into it and thought that all is well. Then, I started to notice that my Quest 2 is not at 100% after picking it up to play the next day. Moreover, it appeared stuck on the same percentage that it was the day before.

 

So I started to dig into this:

1. Official Link cable + laptop = not charging (orange LED, stuck at the same %)

2. Official Link cable + Quest 2 charger = not charging (orange LED, stuck at the same %)

3. Asus USB-C laptop charger = not charging (orange LED, stuck at the same %)

 

After some Googling, I have tried to charge the Quest 2 in the DFU mode (PWR + volume down). I enabled it and sit the Quest 2 down. 'Lo and behold...it started charging. But only in DFU. The charge stopped after I turned the headset on or off.

 

I've downloaded USBDeview - this program lets you see all USB devices connected, USB protocols and speeds they're running at - and most importantly, the amperage going to the devices.

When the headset is off - it took 0 mA. Sitting at 53%.

When the headset is in DFU - it took 128 mA. Not much, but we take those - and it's enough to charge it very slowly. 

 

After some cross-referencing, I nailed it down to the 39.0 update. Something is majorly screwed.

 

Some other interesting findings:

1. Sometimes, Quest 2 is actually charging. But never to 100%. I've noticed that it sometimes jumps from 53% that I left it at to 72% and is stuck there

2. The percentage sometimes would show 100% when powered off after being connected to the charging cable - but the battery icon would show the correct 2/4 bars  - because in reality when powered on, the Quest 2 would show me something like 56-57% battery

3. The only way to charge to 100% is the DFU mode.

 

I cannot stress this enough, the headset is NOT physically faulty. It used to charge just fine before the 39.0 update.

And it still does so. But only in the DFU mode.

That points me towards a software issue.

 

 

PC: 13700KF / 4090 / Windows 11 Pro
Headset: Quest 3 with Link
Software: 68.0 PC, 68.0 Quest 3
125 REPLIES 125

This is DEFINITELY an Oculus software bug.. they need to fix!! Just recently my headset would not charge past 54-58% ... I tried everything then saw a post about leaving the headset in USB Update mode... VIOLA!! it charged to 100%!!!!

 

FIX THIS OCULUS!!

 

You have become so INCOMPETENT in the last few months.. I sent in a defective controller over two months ago and we are at somewhere around 30 emails and apologies...

 

GET YOUR ACT TOGETHER!!

 

Taiser35
Honored Guest

Yep! Count me in with this issue as well.  I use my Q2 only on my PC for flight simming.  It's plugged in 100% of the time on my PC and my USB provides power to it even when the PC is off.  Charging light was always green.  Other day, after not playing for a few months I got a low power warning after just 15 minutes. Figured it wasn't plugged in right.  But it won't charge past 58% now, plugged into the PC or into the wall charger.  The four dots on the screen when it's off are two solid green with the third one flashing, so it thinks it's charging, but won't go past 58%.  Can't be a port issue as I never unplug or plug it in except the odd time to activate the link so it's definitely not worn out.  Never had issues before and I've owned it since release day.  This HAS to be a software issue!!!! 😠

EpicRisc
Honored Guest

Same problem right here but u guys are fkn lucky - I'm only getting to 43%.. 🤢

Hello and welcome! We hope you're having a wonderful day! We see you are having some charging issues with your device, which we understand can be inconvenient and take time away from enjoying your VR experience, but don't worry, we will do our best to get you all taken care of as soon as possible. To ensure that your device can charge, try a different charging cord and a different outlet.

 

If you are still experiencing trouble charging your device, please go here to create a support ticket and one of our experts will be happy to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Been emailing support for a few days and no solution, just keep factory resetting lol, it does fully charge in the boot loader menu, and no response from support now, I guess you guys gave up too.

Wasdniak
Explorer

I wanna post an update and say that I received a replacement from support for my launch headset and this new one doesn't have/hasn't run into the issue yet. Fingers crossed. This is still some sort of software issue they have to solve on their end though.

Hey @EpicRisc! Just following up to see if you'd still like assistance. Let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

rhymerdude
Explorer

having the exact same issue as you. i try charging in DFU mode, but it is a hit and miss sometimes, and the charging (even in this mode) is extremely slow. Oculus/Meta needs to fix this asap.

bradleymaustin
Explorer

I'm having the same issue suddenly and the DFU mode is all that works. This is definitely a software issue...

drbrain66
Explorer

After about a week or so with tech support and not getting anywhere on this charging issue, they offered I could return my headset for another one, or I can wait for the next update and was informed they are working on a fix and should be out soon, I'll wait for a fix and continue charging in USB Update Mode, So let's hope it's true.

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