03-11-2025 02:32 PM
Whenever I try to open any games, it gets stuck on the loading screen and then boots me out. I can’t figure out what is causing this problem. I’ve already tried uninstalling and reinstalling, factory resetting, normal resetting, and logging out and then back in. This just started happening today after I’ve had my headset for just over a year. And my storage is good so it’s not that.
03-11-2025 03:45 PM
Hi there, thank you for bringing this to our attention.
We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.
Would you mind contacting our wonderful Customer Support team so that one of our lovely colleagues can investigate further.
Hope to hear from you soon!
03-12-2025 03:54 PM
Hi there,
We're just reaching out to see if you still need support as we haven't heard back from you yet.
If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.
Speak soon!
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