Quest 2 not loading into link home

[Armstrong2354]

I have been trying to connect my pc to the link but all of a sudden it is not working. I have tried everything, updating drivers, doing the link repair doing the oculus client repair, and about everything else you can think of. What happens is when I select my computer from the quest 2 link it goes to the black screen with 3 dots for a second or two and then it goes back into the quest 2 home menu. I then get a notification in the oculus pc app that says "Oculus link stopped working, if this problem persists there may be an issue with your cable" this is not true the cable is a nice kiwi designs one and it works fine for everything else including the oculus cable test. Please help, I just want to play vivecraft again.

[MetaQuestSupport]

Hey @Armstrong2354! We see that you are having some issues regarding PCVR and getting your cable link to connect. We definitely understand how immersion breaking that can be and we'd love to help you get this sorted out! We see that you are using a Kiwi cable and while you definitely can use a third-party cable, quality may vary across third-party cable brands. We've tested the Anker cable internally with good results and would be able to either recommend that cable or the Meta Quest Link, which can be purchased here! Please let us know if there's anything else that we may assist you with! 

[Armstrong2354]

I do not think the cable is the issue because I used the usb test cable tool in the oculus app and it said that my cable is compatible. I have also previously used this cable with success on my computer.

[MetaQuestSupport]

Hey there @Armstrong2354, we appreciate you getting back to us so quickly with that information! In order to troubleshoot with you and get to the bottom of this issue that you are experiencing, we'd like for you to reach out to our Support Team by clicking here. We'll be standing by in order to offer you further assistance!