11-27-2022 12:05 PM
I bought this for my son’s birthday in July 2022, and have never been able to get past the “unable to connect to your headset” page when attempting to pair the headset and the iPad app. Seeing that others have had similar problems, I have patiently waited for a solution, to no avail. Please let me know how this can be addressed. Thank you.
11-29-2022 05:09 PM
Hey @WaffleEater87! We see that you're experiencing issues with paring your headset to your iPad. We completely understand how inconvenient it is when technology isn't working the way it's intended. No worries though, as we're here to help!
First, we'd like to ask a few questions so that we can get a better understanding of what exactly is happening:
Could you please try the following troubleshooting steps to see if they resolve your issue:
Feel free to reach back out to us at your earliest convenience to let us know if any of those steps worked or not, and we'd be more than glad to continue helping you!
12-11-2022 07:09 PM
Hi,
Still no luck, even after restarting, confirming Bluetooth is on, and clearing Bluetooth cache by forgetting all Bluetooth devices Answers to your questions below.
12-11-2022 07:39 PM
Hey WaffleEater87! Thank you for providing us with that information. We would like to look into this further so if you could send us a private message in case we need to gather account information. You can send us a PM by doing the following:
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
12-12-2022 06:09 PM
Thank you, PM sent.
12-25-2022 09:30 AM
Did you ever find a solution? Because I’m having the exact same problem
12-25-2022 10:24 AM
Hello, I'm sophiasmile10. We saw that you were having trouble connecting your headset to your app. Since we are aware that this may limit your VR experience, let us help you join the action.
Have you tried removing the app from the phone and headset and installing it again?
This link will show you how to uninstall the app from your phone and then reinstall it.
To uninstall the Meta Quest mobile app from your Android phone:
To uninstall the Meta Quest mobile app from your iPhone:
12-26-2022 10:27 AM
Hello, I'm sophiasmile10. We wanted to make sure you were still in need of help with your Quest 2 pairing with your app. Your input is very valuable to us, so don't hesitate to get in touch with us.
12-26-2022 07:12 PM
Hi sorry, all I had to do was a factory reset and it was working properly again👍
12-26-2022 08:56 PM
That's wonderful to hear!
If you run into any other issues or concerns, feel free to let us know!