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Quest 2 not recognizing controllers or hand tracking

Kervouchard
Explorer

Last night I turned on my Q2. It took a very long time to load the main screen. Once it did, the only way I had to interact was with the Volume up button. It would not recognize the controllers except for the Oculus button for calling menu and re-centering, and it wouldn’t recognize my hands. When pressing buttons the controllers would buzz and blink briefly but that’s it. I tried restarting, turning completely off and back on. I removed the batteries for 5 minutes on the controllers to hard boot them. On my second power cycle of the headset, before it could shut down, I got a pop up saying hand tracking and controllers were disabled. It worked for a game after but when I turned it off and back on the problem came back. 

Joshua D Ligon
25 REPLIES 25

nowhereman4
Explorer

Yes I had the exact same thing happen to me yesterday, I wonder if it has something to do with the update?

Figured something like that. Had to do a factory reset to resolve

Joshua D Ligon

Hello @Kervouchard. We are happy to hear a factory reset was able to resolve your issue. With that being mentioned, we would like to ask you, @nowhereman4, if you have done any troubleshooting for this tracking issue. If you have not, please let us know. We will be happy to assist you and get things going in the right direction! We hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Unfortunately the problem returned when I turned the system off and then back on again. I seem to be able to go to the power off screen, quick press the power button to turn off the screen , then turn it back on and clicking the buttons on the controllers usually brings them back. Workable but not the best situation.

Joshua D Ligon

Thank you for letting us know, @Kervouchard. We want to help you get things back on track. To do this, we would like to invite you to send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We appreciate your time. talk soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I do the same thing as @Kervouchard to get the tracking to work again, I press the power button off and on, or hold it in to get to the 'Power-off' screen then cancel and it seems to bring the tracking back again. I have also noticed the last time this happened that in my notifications, it has "Controllers and Hand tracking have been disabled" listed.

Hey @nowhereman4! We see you keep receiving notifications saying your controllers and hand tracking have been disabled. We'd love to take a closer look at this! Please provide the following details:

 

  • Has the tracking worked properly before?
  • Are you using third-party accessories or covers with your device?
  • Are you experiencing this issue with both controllers?
  • When does this issue occur? Does it happen only in certain games? Does it happen in the home environment or on menus?

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes the tracking has worked before - this is quite a recent issue, maybe in the last week or so? I have an external battery pack attached to my head strap but even when this is not plugged in I get the same problem. It happens with both controllers as well as the hand tracking and it only happens when I power on my device.

Thanks for mentioning that you don't have to go to the "Turn off" screen. Just pressing the power button to turn off the screen and then back on works for me as well.

Joshua D Ligon
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