cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 2 primary account screen takes over secondary account

Memorydump
Honored Guest

We have a Quest 2 with 2 user profiles on it. Things were running well for a long time but out of nowhere when you load up the second profile, the primary account immersion screen takes over and super imposes itself over the second uesrs screen to the point where you can only see party bits of ui elements through it, I've searched and searched and been unable to even find another person mentioning this issue?

2 REPLIES 2

Choleni
MVP
MVP

Hi @Memorydump 🙂

Out of nowhere? Or did you receive the update to V74?
The version seems buggy especially for additional accounts.
There are several posts about problems with second accounts......I haven't seen posts like your issue, though.
You should send a bug report and maybe also open a support ticket.

Report a bug on Meta Quest | Quest help 

Get support 

I mean it's possible the update dropped when my son was using the headset so I can't rule that out as a possible source of issue.  I will try to report a bug, I also have not seen anything else that looks like the issue I'm experiencing

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?